Privacy Policy

Last updated: May 2026

Craig's Scents ("we", "us", "our") respects your privacy. This policy explains how we collect and use personal information when you use our website or buy from us.

Who we are

Craig's Scents
4 Yarrow Walk, Whitefield, Greater Manchester, M45 8RR, United Kingdom
Email: info@craigsscentsmcr.co.uk
Phone: 07713 168993

Information we collect

We may collect:

• Contact details — name, email address, phone number, and message content when you use our contact form, email us, or call.
• Order information — products ordered, delivery address, and payment-related details when you place an order (in person, at our stockist, by phone, email, or message).
• Technical data — basic server logs (such as IP address and browser type) needed to run and secure this website.

We do not knowingly collect information from anyone under 16.

How we use your information

We use your data to:

• Respond to enquiries and provide customer support
• Process and fulfil orders
• Keep records for accounting, tax, and legal purposes
• Improve our website and services

Legal basis (UK GDPR)

We process personal data because it is necessary to perform a contract with you, take steps at your request before entering a contract, or pursue our legitimate interests in running our business, where those interests are not overridden by your rights. Where required, we will ask for your consent (for example, for optional marketing emails).

How long we keep data

We keep information only as long as needed — typically up to 6 years for order and financial records where required by law, and shorter periods for general enquiries unless you become a customer.

Sharing your information

We do not sell your personal data. We may share it only with trusted service providers who help us operate (for example, email or website hosting), and only where they protect your data under contract. We may also disclose information if required by law.

Cookies

This website uses essential cookies or local storage only where needed for basic functionality. We do not use advertising or tracking cookies at this time. If that changes, we will update this policy.

Your rights

Under UK data protection law you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise your rights, contact info@craigsscentsmcr.co.uk. You may also complain to the ICO at ico.org.uk.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do.

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